How we handle your information.

zeeROOTS respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and how you can contact us about your information.

Information we collect

When you place an order, send an inquiry, or contact us, we may collect your name, email address, phone number, pickup or delivery details, postal code, street address, apartment or unit details, delivery instructions, order details, notes, and related communication history.

When you use online card payment, payment information is processed by Square. zeeROOTS does not store your full card number or card security code. Square may collect and process payment-related information under its own privacy notice .

How we use information

We use personal information to confirm orders, prepare and fulfill pickup or delivery, process payments, send order updates, respond to questions, manage retailer inquiries, prevent fraud or misuse, and keep basic business records.

When you place an order or submit a contact, retailer, or subscription form, we save the details you provide in a secure database with our website hosting provider so your order or message is not lost if an email fails to send. We also receive a notification with those details by email and, for orders and contact or retailer inquiries, by text message to our business phone line, so we can respond quickly.

We keep technical records of website activity, such as the time of a request, the page or form used, whether it succeeded, and the postal code for delivery orders. These records are used to keep the website working and secure, and we remove email addresses and phone numbers from them.

Sharing information

We only share information when needed to operate the business or when required by law. The service providers we use are:

• Square, which processes card payments.
• Cloudflare, which hosts the website, stores order and inquiry records, and sends our order and inquiry emails.
• A business text messaging service, which sends order and inquiry alerts to our business phone.
• Umami, which provides the website analytics described below.

Some of these providers store or process information outside Canada, including in the United States. Information held outside Canada may be subject to the laws of those countries.

We do not sell personal information.

Cookies and website data

The website may use basic browser storage to remember temporary preferences, such as an order draft or dismissed announcement. Payment providers and embedded third-party services may use their own cookies or similar technologies.

We use Umami, a privacy-focused analytics tool, to understand general site activity and improve the website. We do not send personal order, contact, or payment details to it, and it may be blocked by browser privacy settings or extensions.

Retention and safeguards

We keep personal information only as long as reasonably needed for orders, customer service, business records, tax or accounting requirements, and legal compliance. We use reasonable safeguards to protect the information we handle.

Your choices

You can contact us to ask about the personal information we hold about you, request a correction, or ask us to delete information where we are not required to keep it for business, legal, tax, or safety reasons.

You can also withdraw your consent to our use of your information, for example by cancelling a subscription or asking us to stop contacting you. If you withdraw consent, we may not be able to complete an order or respond to an inquiry.

We respond to access and correction requests within 45 days, as required by Alberta's Personal Information Protection Act. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta .

Changes to this policy

We may update this policy when our services or legal requirements change. The date at the top of this page shows when it was last updated.

Contact

For privacy questions, contact zeeROOTS by phone or text at +1 587 602 4779, or by email at teamzeeroots@gmail.com.